Booking terms.

1. Your booking

Connect Airports is an airport-transfer service operated by AIA Cars Limited trading as Connect Cars. A booking is confirmed when we issue your booking reference and confirmation. With pay the driver, no upfront payment is required. Deposit and full-payment bookings are confirmed after successful payment. Please check the journey, passenger, luggage and contact details carefully and tell us promptly if anything is incorrect.

2. Fares and payment

Choose pay the driver to book without paying upfront. Pay by card or cash on the day of travel. For return bookings using this option, each leg is paid separately on its travel day. Your confirmation shows each leg’s fare.

Alternatively, you may pay in full or pay a £20 deposit per booking, including a return booking. The deposit is deducted from your total fare. If the fare is below £20, the full fare is due when booking. Any remaining balance is due to your driver at pickup; for return bookings, the balance for both journeys is due at the outbound pickup. Your written confirmation shows the full fare, payment received and balance. We do not automatically charge your card for the remaining balance.

The confirmed fare covers the journey details entered at booking, including the stated airport access charge. Added stops, material route changes, waiting requested by the customer or changed collection details may change the fare. Any change will be explained before an additional payment is requested wherever practicable.

3. Drivers and vehicles

Journeys are fulfilled by an appropriately licensed private-hire or hackney-carriage driver using a suitably licensed vehicle. Where a trusted partner assists with a booking, the same licensing requirements apply. A particular driver or vehicle model cannot be guaranteed, although we will provide the booked vehicle class or a suitable alternative.

4. Passenger responsibilities

You must provide accurate contact, flight, address, passenger and luggage details; be ready at the agreed collection time; use seat belts; and behave safely and lawfully. Please tell us before booking about child seats, mobility needs, oversized luggage or anything that may affect the vehicle required.

5. Flight and travel disruption

Where a flight number is supplied we may monitor public flight information, but customers remain responsible for telling us about changes. Journey times are estimates and can be affected by traffic, weather, road closures and events outside reasonable control.

6. Cancellations and changes

Our cancellation and refund policy forms part of these terms. If you need to change a booking, contact us as early as possible. A change is subject to availability and may alter the fare.

7. Our responsibility

We will provide the service with reasonable care and skill. Nothing in these terms limits rights that cannot lawfully be excluded, including your statutory consumer rights. We are not responsible for losses caused by inaccurate information supplied by the customer or circumstances outside reasonable control, except where the law says otherwise.

8. Contact and law

These terms are governed by the law of England and Wales. Questions should be sent to bookings@connectairports.co.uk or raised by calling 0113 230 4030.