Effective 24 August 2026 · Connect Airports is operated by AIA Cars Limited trading as Connect Cars.
How to cancel or amend
Call 0113 230 4030 or email bookings@connectairports.co.uk as soon as possible, quoting your booking reference. A cancellation or amendment takes effect when we confirm it. Changes to the date, time, route, passengers, luggage or vehicle are subject to availability and may change the fare.
Pay-on-the-day bookings
No money is taken upfront when you choose pay the driver. The cancellation and no-show terms below still apply; any applicable charge is assessed with money already paid taken into account. Contact us promptly if your plans change.
Deposits
Your £20 deposit is part of your fare and follows the cancellation and refund rules below. It is not automatically non-refundable. If you cancel at least 24 hours before pickup, any deposit paid is refunded in full. Any applicable cancellation charge is assessed against the booking, with money already paid taken into account.
Refunds when you cancel
Approved refunds are returned to the original payment method, normally within 5–10 working days depending on the bank.
A fair Yorkshire approach
We are a Yorkshire business and believe in treating people fairly. Our cancellation terms are there to cover genuine costs and protect the driver's time—not to penalise customers unfairly. We understand that unexpected situations happen, so every cancellation can be considered individually. Where our actual loss is lower than the stated charge, or there are genuine exceptional circumstances, we may reduce or waive the fee at our reasonable discretion.
Return journeys
Each leg is treated separately. Cancelling only the return leg does not cancel the outbound journey. The notice period for a return-leg refund is measured from that return pickup time. Customers must provide the correct return date, scheduled landing time, flight number and final drop-off address.
Flight delays and airport collection
Where a valid flight number is supplied, we will monitor the flight and use its actual landing time. Customers have up to 60 minutes from that time to make contact with their driver. Before treating a booking as a no-show, we will make reasonable attempts to contact the customer. If the customer has not appeared and neither the driver nor our office can reach them within the 60-minute period, the booking may be treated as a no-show and the full fare charged.
If you are delayed inside the airport, call our office on 0113 230 4030. We will contact the driver and arrange an extended wait. The booking will not be treated as a no-show during an extension agreed with our office, and we will tell you about any additional parking or waiting cost before it is incurred where practicable.
Refund exclusions
We may deduct reasonable costs caused by incorrect booking information, an unsuitable vehicle selected for the passenger or luggage load, a passenger not being ready, or a pickup being missed after reasonable attempts to contact the passenger. We will consider exceptional circumstances fairly and individually.